Delivery
Strikk sends all orders with PostNord.
Sweden
Standard: DKK 59
Free shipping when you shop for more than 2000 sec
Always free return and exchange!
Denmark & Finland
Standard: 99 kr
Always free return and exchange!
Norway
Standard: DKK 149
Always free return and exchange!
Normal delivery from us takes place within 1-2 working days. Strikk stands for the transport risk, ie the risk of the product being damaged or lost during transport from our warehouse to you. You bear the risk of any return to us.
We are not responsible for the Post's internal delays.
Post Nord delivers smaller packages directly to your home and larger packages are picked up at the nearest agent. Notification is via SMS, mobile number is filled in before you complete your purchase at checkout. If the mobile number is not stated, you will instead receive a notification via letter.
Valid identification and avin must be shown when collecting the consignment. If the package is damaged in any way, it is important that you do not pick up the package but inform the staff at the postal agent that you refuse the package due to damage, and it will be sent back to us.
If Strikk cannot deliver within the agreed time, you will be informed of the reason for the delay and we will agree on a new delivery time. In the event of a delivery delay, you have the right to cancel the purchase free of charge.
Uncollected shipments
Strikk charges SEK 150 for uncollected packages to cover our costs. If you ordered an item and regret it after we have sent out your package, you must return the package, otherwise we will charge you SEK 150. Of course you get back what the product cost you, but not any shipping fees.
Right of withdrawal
Knitwear is not satisfied until you as a customer are satisfied. When you shop with us, you have a 14-day right of withdrawal. The withdrawal period begins the day after you receive your goods. If the last day of the withdrawal period falls during a public holiday, it also applies to the next working day. Returned goods must be unused and with hangtags. If this is not the case, a depreciation of the value of the goods can be deducted upon refund.
Attached to your delivery is a return form and return shipping note. For returns and exchanges, Strikk's own shipping documents must always be used.
Return byte guide:
- Fill in all information in the return / exchange form. Note that switching only applies to switching between size or color.
- You then put the return form together with your goods to be returned.
- Attach the return shipping note to the package.
- Submit the package to Postnord's representative and request the receipt.
- We will contact you via email when we have processed your return.
- We will refund you or send a new desired item as soon as possible.
If you have used a discount code for the first purchase, this discount will be transferred to your new order in connection when we handle your return.
Refund / depreciation on return
Refunds are made after the item has been returned and received in its original condition. When returning products that are not in original condition, a reduction in value of up to 100% of the value of the item is deducted.
The amount will be refunded as soon as possible. Any shipping fee is deducted from the amount of the item.